Answerbase

About the app

Ecommerce merchants perform better with Answerbase!

• Higher Conversion Rates: 441% higher conversion rates when customers engage with Answerbase Q&A
• More Organic Traffic: 121% higher click-through-rates on Google to product Q&A content generated by Answerbase
• More Efficient Support: Answerbase answers questions automatically, increasing customer support efficiency and conversion impact by 2.6x

"Answerbase has doubled the overall traffic to our ecommerce site, and increased our organic search traffic by four times!"

- Ron, Epestsupply (Read case study at Answerbase.com)

What is Answerbase?

Answerbase powers product questions and answers for your site, engaging your customer community to create measurable value for your store.

Answerbase's integration with Google feeds you with the questions being asked about your products on Google search. Our content creation recommendations also show you the product questions that have been addressed on your competitor's sites, to ensure you're providing all of the product information that your target market is looking for.

Answerbase will answer questions automatically when available, presenting answers if it can find the information within your product details and specifications, or through previously asked questions. Up to 80% of product questions are answered automatically, ensuring your customers get quick answers and convert to a sale.

Product Q&A engagement helps with SEO and drives new search traffic to your site through Google as people are asking similar product questions through search. New customers acquired through Answerbase-generated Q&A content have an average lifetime value up to 2x more higher than normal visitors from Google.

How does it work?

• Answerbase seamlessly integrates Q&A into your product pages.
• Customers see the most popular product questions and answers
• Customers can easily ask product questions which are answered automatically when content is available
• New product questions are answered by product experts on your team or other customers
• Popular Q&A content creates new landing pages which grows search traffic as customers ask similar product questions on Google.
• Answerbase feeds you with the questions being asked about your products on both Google and your competitor's sites.

What are the main benefits?

Conversion rate optimization CRO

Answerbase customers see that up to 75% of questions answered through Answerbase convert into a sale, allowing you to reduce bounce rates, reduce shopping cart abandonment, and increase conversions. Enhance product conversion rate optimization (product CRO), as you fill your product FAQ content and questions are automatically answered to convert future customers as well.

Improve organic search traffic and SEO

Get more customers from organic traffic. Answerbase indexes product questions so they attract organic traffic to your store. Shoppers asking similar questions on search engines about products that you sell are led to your store. Improve product SEO organically, get product description SEO insights, solve your duplicate product description SEO issues, and build valuable content with brand new product question and answer landing pages. If you'd like you can expand your offering to include Q&A community forum capabilities, and take advantage of structured data specifically identifying Q&A community and forum content.

Attract more valuable new customers

New customers acquired through organic traffic to Q&A content landing pages generated through Answerbase have a lifetime value (LTV) up to 2x more valuable than those acquired from other Google searches and up to 6x more valuable than those from Facebook. You can also expand to support a Q&A community forum, engaging customers further so they're invested into your business and brand.

Start a 30 day free trial today and see how your customers engage with Answerbase.